(Junior) AI Automation Specialist (m/f/d)

TeleClinic GmbH • remote

Full-time

remote

Are you passionate about the intersection of AI and customer experience? Do you thrive in a dynamic environment where you can take ownership and build innovative solutions from the ground up? If so, we have an exciting opportunity for you to join our growing team!

We're looking for a (Junior) AI Automation Specialist (m/f/d) to play a key role in developing and optimizing our new bot infrastructure for both patients and doctors. This is a unique chance to shape how we interact with our users and significantly improve our support processes.

About the company

We want to enable the access to digital medical consultation for everyone in Germany. Really for everyone! To reach that, we are building the leading on-demand platform for telemedicine. And your impact matters.

Are you seeking more than just a job, but a meaningful mission that fills you with pride? Welcome! We are TeleClinic, Germany’s leading telemedicine platform.
Digitalisation of the German healthcare system is currently taking off and we offer some seats to join us on this revolutionary journey. Join TeleClinic and play a pivotal role in shaping a healthier society.

Your duties

Your Mission

Lead Bot Development: You'll be the go-to person for building and optimizing our bots using Zendesk and UltimateAI. This includes designing conversational flows, integrating a comprehensive knowledge base, and connecting with other essential tools like Make.
Zendesk Optimization: Collaborate closely with our support teams to analyze our current Zendesk setup. You'll identify opportunities for improvement, streamline workflows, and ensure we're leveraging the platform to its full potential.
Knowledge Base Management: Ensure our bots are powered by accurate and up-to-date information by actively maintaining and expanding our knowledge base.
Cross-Functional Collaboration: Work hand-in-hand with various teams to understand user needs, gather feedback, and implement solutions that truly make a difference.
Continuous Improvement: Proactively identify new features, technologies, and best practices to enhance our bot capabilities and overall support experience.

Your profile

What You Bring

Bachelor’s degree in Business Intelligence, Business Informatics, Business, Informatics, or similar
High Level of Ownership: You're a self-starter who takes initiative and responsibility for your projects from conception to completion.
Openness to AI: A genuine enthusiasm for artificial intelligence and its potential to transform user interactions.
Technical Aptitude & Curiosity: You have a strong desire to learn, a quick logical grasp, and a keen interest in diving deep into new technologies.
Problem-Solving Skills: You enjoy tackling complex challenges and finding creative, efficient solutions.
Fluent in English and German

Bonus Points For

Prior experience with bot development or conversational AI.
Familiarity with UltimateAI, Zendesk or similar CRM/helpdesk platforms.
Experience with automation tools like Make, n8n or Zapier
Knowledge of SQL and strong analytical skills

Contact us

Philipp from Talent Acquisition: jobs@docmorris.de

Working with Us: Remote First and Co-Working Week

Remote first: You can work from anywhere in Europe or from countries with a maximum time difference of 2 hours to Germany.
Workation: Twice a year you can also work outside Europe for up to 3 weeks.
Employer of Record: If you work outside of Germany, you will be hired through an Employer of Record who will take care of all legal matters and payroll.
Co-working week: During this week, all employees come together twice a year at an inspiring location to work together, exchange ideas and simply have a good time.

Our benefits

Please note that due to various partnership or legal agreements, some benefits may not be available outside of Germany.

Urban Sports Club Membership Discount

30 days vacation per year

Access to eLearning platforms such as LinkedIn Learning or Reforge

Shopping discounts through Corporate Benefits

Mobility discounts: Jobrad & Finn.auto

Opportunity to participate in the employee participation program (stock options)

Company pension scheme with attractive employer contributions

Up to 1.000€ in personal development budget & 2 days off for personal development

Take a look behind the scenes at TeleClinic

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What happens after your application?

1 First contact:

Once you’ve submitted your application, our recruiting team will review your profile. If there’s a match, we’ll invite you for an initial chat to exchange more information on both sides and to explain the process and the next steps to you.

2 Interview:

Meet your potential future manager! This conversation is about getting to know each other—professionally, personally, and culturally—to see if we’re the right fit for each other.

3 Practical case:

Time to show your skills! Depending on the role, you may receive a test, coding challenge, or business case to work on.

4 Team meeting:

You’ll meet your future team to discuss your practical case and get a feel for the team dynamics. It’s also your chance to ask questions and see if we’re a good match for you.

5 Cultural fit:

In the final step, you’ll meet with our C-level team for an open conversation. This is where we get to know you even better, and you get a deeper understanding of TeleClinic’s vision, values, and culture.

Our Team

"Our Co-Working Weeks are bonding time for our company and make sure we are recharged with new ideas to contribute to our vision."

Still curious for more insights? Explore our other jobs!

Customer Support Finance & Legal Tech & Product Sales & Business Development Marketing Medical Internships & Working Students

We innovate health care for the better. Join the team!

Apply now