Head of Patient Experience (m/f/d)

What you'll do

• 5* Patient Experience: You are obsessed with delivering the best possible experience for our patients

• You ensure that every interaction within our Patient Apps is smooth, frictionless, and user-friendly

• You deeply understand patient needs and pain points, translating them into high-impact product improvements and new feature developments that elevate the entire user journey from activation to everyday use

• Communication & Alignment: You motivate your team, communicate efficiently and navigate them to reach your team goals together

• You ensure the best alignment processes are in place and develop reports to track key metrics and illustrate the impact of your initiatives

• Execution & Product Enablement: You play a key role in driving one of our core KPIs – a 5* Experience With strong project management skills, you coordinate cross-functional teams to execute efficiently and with high quality

• Your deep product management expertise enables you to set clear goals, prioritize initiatives, and make data-driven decisions

• With a strong focus on product discovery, you work iteratively, incorporating patient feedback to optimize usability, accessibility, and the overall experience

• Strategy & Market Leadership: Your strategic vision will guide the team in creating industry-leading digital health solutions

• You will position our platform as the highest-rated and most widely adopted health platform, setting new benchmarks (this includes long-term planning, continuous experimentation, and a deep understanding of patient needs)

• You think outside the box to solve customer problems in a creative, innovative way

• Leadership: Coach and mentor a 10-person cross-functional team of product managers, designers, and software developers who are always up for challenges and expect a fast-paced working style

What you'll need

• 5* Experience Champion: You are passionate about building products that people love and you have a deep understanding of usability, accessibility, and frictionless user flows, ensuring that every product decision enhances the overall patient journey

• You understand what it takes to create a best-in-class digital experience that is simple, intuitive, and highly satisfying

• Data-driven Problem Solver: You think strategically while being able to dive deep into data and execution and you bring strong analytical and problem-solving skills to the table, ensuring customer understanding and product centricity are at the heart of every decision

• Empathetic Product Leader: You have leadership experience in dynamic product environments and are experienced in managing leadership responsibilities and you're charismatic and deliver structured, open, and transparent communication, paired with a deep understanding of product development and project management

• Product Visionary & Innovator: You have a strong track record of defining and executing a vision for an outstanding digital product experience – preferably for Apps

• You have experience in making strategic decisions that set new standards for usability and user delight

Why Join Us?

• Impactful Work: Be part of a team that is transforming healthcare, making a tangible difference in the lives of doctors and patients

• Innovative Environment: Work with cutting-edge technologies and methodologies, always staying at the forefront of the industry

• Professional Growth: Opportunities for mentorship, learning, and professional development to help you grow in your career

• Collaborative Culture: Join a team of passionate, dedicated professionals who value collaboration and innovation

What’s in it for you

• Competitive Salary: Enjoy a competitive salary package that reflects your skills, experience, and contributions

• Dynamic Team Environment: Be an integral part of a cross-functional, international, diverse, highly motivated, and open-minded team, fostering a collaborative and innovative work culture

• Professional Growth Opportunities: Access a personal development budget per year, with 2 additional days of leave for attending conferences and courses as of LinkedIn Learning tool

• Generous Vacation Package: Enjoy up to 30 vacation days per year, ensuring a healthy work-life balance

• Flexible Work Arrangements: Embrace the flexibility of home office options and adaptable working hours to suit your lifestyle and preferences.

• Top-of-the-Line Tools: Receive a notebook of your choice and all the tools and gadgets necessary to enhance your productivity and efficiency.

• Active Lifestyle Benefits: If you enjoy riding a bike, profit from our cooperation with JobRad, promoting an active and healthy lifestyle.

• Engaging Team and Company Events: Participate in regular fun team and company events, including Oktoberfest, Isar-rafting tours, laser-tag, and much more, fostering a vibrant and enjoyable work environment

• Modern and Comfortable Workspace: Work in our modern, bright, and spacious office, and recharge at our hangout lounge where you can enjoy free fruits, snacks, and drinks

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